Return Policy
Effective Date: 1st January 2025
1. Introduction
At MyEvent Productions, we strive to provide high-quality products and services. If you are not completely satisfied with your purchase, we are here to help.
2. Returns
- Eligibility: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- Timeframe: You have 7 calendar days to return an item from the date you received it.
- Proof of Purchase: A receipt or proof of purchase is required for all returns.
3. Refunds
- Inspection: Once we receive your item, we will inspect it and notify you of the status of your refund.
- Approval: If your return is approved, we will initiate a refund to your original method of payment.
- Processing Time: You will receive the credit within a certain number of days, depending on your card issuer’s policies.
4. Exchanges
- Defective or Damaged Items: If you receive a defective or damaged item, please contact us immediately for an exchange.
5. Shipping
- Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- Shipping Costs: If you receive a refund, the cost of return shipping will be deducted from your refund.
6. Contact Us
If you have any questions on how to return your item, please contact us at:
- Email: hello@myevent.io
- Phone: 1300 412 431